5: Sharing Your Knowledge

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Business leaders want their problems solved as quickly and effectively as possible. They don't want to hear about each step it took. They want results. The right outcomes depend on mutually sharing insights, knowledge, and expertise. Both leaders and IT will learn to listen differently. IT folks will acquire the valuable business-first thinking skills. Business leaders will overcome the tech-speak dread.

Contents

Create a Knowledge Sharing Program Your Clients Will Appreciate

We all hear that sharing knowledge with our clients builds trust, helps them make better strategic buying decisions, and expands the services you can provide. But how do you put the idea into practice?

A successful knowledge sharing initiative takes time, commitment, and the right people. Let's start with a 10-step overview to clear the complexity and help you get started.

Step-by-Step Intro Guide to Sharing Your Knowledge [Word workbook]
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Step-by-Step Intro Guide to Sharing Your Knowledge [PDF]
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Kick-off Your Knowledge Sharing With This Email [PDF template]
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Start the Learning Conversation with Your Clients

We know that successful leaders are curious learners. Discover how your client feels about growing their technical knowledge. This will help you deliver the right information that's both relevant to your client's strategic goals as well as their interest in learning.

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Discovering Your Client's Learning Readiness [PDF]
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How to Align Knowledge and Project Planning [Word template]
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Simple Infographics Ready for Sharing and Explaining

Explaining important technical concepts in plain English can be challenging, especially when you understand the technology so well. Often a simple visual is an effective tool for guiding the conversation.

You'll find that as you explain the concepts in words your clients relate to you begin thinking in business terms as well. Clients appreciate the simplicity of a visual. It encourages them to engage in the conversation and ask questions.

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How DNS Content Filtering Works [PDF]
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How Do You Get to a Website [PDF]
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The Teams That Get You to the Cloud [PDF]
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šŸ’¬ Talk with a Real Human

There's a lot to think about, and sometimes you want to bounce ideas off someone who thinks like you do. What about one of those reality check conversations? You know the ones where you bounce between "what an amazing idea!" to "what on earth am I thinking?".

We've created a one-hour ask-us-anything for just this reason. When you aren't ready to commit to the CIO for MSP services yet, this one-time conversation will help you move your best ideas ahead.

Book your 1-hour session with us. We want you to succeed so we'll make the most of your $175 investment.

Tips for a Productive Let's Talk About It Hour [PDF]
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